Outstanding Customer Service & a smile to boot.
I had been planning a trip with mates on doing a ride from Melbourne out through the Vic Highlands. Up the Mitta Mitta which has now been surfaced (not yet completed) & on over Mt Kosciusko with mates. Head towards the coast at Eden & then in & out of the hills zig- zagging our way back to Melb. My rear tyre on my KTM 1290R Superduke had done 4,000kms & it was a hit or miss if it had enough life left in it to do the trip??? Not wanting to waste money & throw it away. I thought I’d source a backup plan if required? Phoned a few bike dealerships to see if they stocked tyres that fitted & if they could do a change if required? Well I was surprised at how many dealerships weren’t that interested. Some not knowing if they had the equipment to do it (single sided swingarm) nor the time. I phone Canberra Motorcycle Centre & spoke to Adam who could not do enough to assist. He ordered a tyre that I wanted with no obligation to purchase & said “If we can’t help a traveller in need we aren’t doing our job”. I organised that I’d call the arvo before if required? They sent me a text saying the tyre had arrived.
Well we hit Jindabyne NSW & the tyre was wearing fast & wouldn't have made it back home. Spoke to Glenn in the Service Dept late in the arvo, who sorted it out so that I could ride in & have it fitted & turned around in 1 hour. What fantastic service for a traveller who was on a trip & didn't want to be held up & waste time. The price was excellent & fantastic service with a smile.
Thank You team at Canberra Motorcycle Centre.